Your privacy is of utmost importance to Airport Terminal Operations Ltd (“ATOL”) and its subsidiaries (“We” or “Us”); we recognise our obligation to keep your Personal Data safe and we are, therefore, committed to respecting your privacy and protecting your Personal Data.
This Policy applies to all Personal Data collected and processed by ATOL and/or its agents, sub-contractors, and/or Service Providers, when you use our website at mauritius-airport.atol.aero and/or any underlying services supplied by ATOL at Sir Seewoosagur Ramgoolam International Airport (Mauritius Airport) (the “Services”).
Due to the nature of the Internet, if you are visiting our website mauritius-airport.atol.aero from any country outside of the Republic of Mauritius, your communication will inevitably result in the transfer of information across international boundaries. By visiting this web site from abroad, you therefore consent to these transfers.
We will only collect personal data about you, which ATOL reasonably considers as necessary for the relevant purpose underlying such processing. Personal Data that may be collected includes but is not limited to the following:
ATOL also collects information about how you use our website, which includes collecting your unique online identifiers such as IP and MAC addresses, which are numbers that uniquely identify a specific computer or other network device including but not limited to the internet, device model and operating system version.
As you interact with us on our website, we may automatically collect information about your browsing choices using Cookies. Cookies are required to enable certain functions on our website. For further information, please refer to the section 13 of this Policy entitled How We Manage Cookies.
Additionally, we also gather your personal data in the following ways:
a) Wi-Fi services
When you sign up to receive Wi-Fi services, your information is collected from the MAC or IP Address you provided.
b) Car Parking Services
Personal information such as name and contact details is collected for all persons holding a Pass Card for access to the car parking facilities at the airport.
No personal data is stored on the parking ticket used for the short term parking facilities.
c) Health & safety incident reports
Should you choose to file in a complaint on our website at mauritius-airport.atol.aero, regarding a health & safety incident which occurred at the airport premises, we would collect your Personal Data.
d) Complaint / Enquiry
In case you wish to make a complaint and/or an enquiry while you are at the airport, you will be directed to our website, where you will fill in your personal data, together with your complaint and/or enquiry.
ATOL is required to operate a CCTV camera surveillance system for security and safety reasons. Accordingly, while you are at the airport, we obtain some personal data about you through our CCTV system. Our CCTV footage is handled in accordance with Data Protection laws and the viewing of CCTV footage is strictly limited to authorised parties with whom ATOL have data sharing agreements.
f) Access Control/Check-in/Bag-drop.
We capture your information:
ATOL will use your personal data for a number of purposes including but not limited to the following:
a) To provide you with services and to help us develop, improve and manage the services we provide to you;
b) To prevent, detect and investigate security incidents through the use of our CCTV cameras;
c) To respond to your queries, requests, feedback and complaints;
d) To support effective management of the airport operation in relation to any incident occurring in the airport premises;
e) To meet the requirements of any applicable law and/or regulations.
We only process your personal data where that is permitted by the laws that protect your privacy rights.
We only process personal data where:
a) we have your consent (if consent is needed);
b) we need to use the information to comply with our legal and regulatory obligations;
c) we need to use the information to perform a contract with you (for example, where you have ordered booking of Airport Lounge);
d) the processing of your personal data may be necessary for the purposes of the legitimate interests pursued by us or by our authorised third party, except where such interests are overridden by your interests or by fundamental rights and freedoms which require protection of personal data.
Where the processing is based on your consent, you have the right to withdraw your consent at any time. Please note that this will not affect the lawfulness of processing based on consent before its withdrawal.
We will provide special protection for certain kinds of personal data which are particularly sensitive. Sensitive information includes information about your health status, racial or ethnic origin, political views, religious or similar beliefs, sex life or sexual orientation, genetic or biometric identifiers, trade union membership or criminal convictions or allegations. We will not collect or use any personal sensitive data of this kind under this Privacy Notice.
We will only share your personal data with relevant third parties where:
1) you have given us your express consent to do so;
2) it is necessary to allow us to meet or enforce a legal obligation; and
3) where it is fair and reasonable for us to do so in the circumstances.
In carrying out one or more of the purposes set out above in Section 5 of this Policy, we may need to disclose your Personal Data to one or more of the following third parties:
(a) Our business partners;
(b) Our authorised service providers such as IT Suppliers, Car park management and archiving;
(c) Law enforcement agencies;
(d) Any person to whom disclosure is permitted and/or required by any applicable law, regulation or court order.
We impose strict obligations on the third parties mentioned above to maintain the integrity and security of your personal data.
ATOL is a registered controller with the Data Protection Commissioner under the Data Protection Act 2017 and will take appropriate organisational and technical measures to safeguard your Personal Data against any unauthorised or unlawful disclosure and/or use. However, whilst we guarantee you that we will use all reasonable efforts to safeguard your Personal Data, please note that the use of the Internet and/or our Services cannot be made entirely secure and we are therefore unable to guarantee the full security of any Personal Data.
In the event of a Personal Data breach involving your Personal Data, we have a duty to notify the breach to the Commissioner and we shall take all necessary remedial action as well as measures to mitigate the possible adverse effects of the breach. Moreover, where the personal data breach is likely to result in a high risk to your rights and freedom, we are bound to inform you about the personal data breach.
Under the Data Protection Act 2017:
If you are using the Services from regions outside the Republic of Mauritius, then please note that ATOL and our trusted third parties may transfer your Personal data to these countries which may not have the same data protection laws as in Mauritius.
We will never retain your personal data for any longer than is necessary.
These retention periods will normally apply.
(a) Where you have ordered or requested a service from us or a third party, we will retain your personal data for up to 12 months from the date you last used the service, unless you used an airport user account to book, in which case we will keep your Personal Data until you request that your account be deleted;
(b) We retain passenger flight information for a period of 30 days within our databases;
(c) We retain CCTV footage for a period of 30 days before it is securely destroyed. CCTV footage covering certain areas in the airport is retained for a shorter period. Where we have saved particular footage related to an incident, or pursuant to a legitimate request or claim, we retain that saved footage for as long as is necessary to fulfil the purposes for which it has been retained; and
(d) We retain information for car park facilities for a maximum of 12 months, unless otherwise required for audit or other purposes.
We may hold your personal data for longer where it is necessary to do so for the management of any active or potential legal proceedings, to resolve or defend claims, and for the purpose of making any necessary remediation payments.
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Last updated: 28 November 2019